Communities Never Sleep
We make sure your team can. Real-time sentiment and behavioural tracking, with a team that cares for your community around the clock.
Trusted by teams at
Understand audience behavior
Track who your fans listen to and the games they play. Gain granular insight into regional and global consumer activity for strategic marketing initiatives.
Explore your audience CRM
Every member of your community is more than a number. Refract builds a living profile of your audience, tracking engagement patterns, sentiment and behavior over time so you can understand who your most valuable fans are and what keeps them active.
Realtime sentiment analysis
Know how your community feels the moment something happens. Refract scores and trends sentiment across every message in your server breaking it down into positive, neutral, and negative signals so you always have a clear read on audience reception, whether that's a new release, an announcement, or a campaign.
What our customers are saying
"The absolute best tool to supercharge your community understanding."
"Refract gave us a level of insight into our community we've never had before."
"Finally a platform built for Discord natively, not bolted on."
"The sentiment tracking alone is worth it. We can read the room in real time."
"Our community managers are more effective than ever with Refract in their toolkit."
"Game-changing data on how our fans actually behave, not just what they post."
"The absolute best tool to supercharge your community understanding."
"Refract gave us a level of insight into our community we've never had before."
"Finally a platform built for Discord natively, not bolted on."
"The sentiment tracking alone is worth it. We can read the room in real time."
"Our community managers are more effective than ever with Refract in their toolkit."
"Game-changing data on how our fans actually behave, not just what they post."
Case Studies
How SEGA used Refract to grow their community beyond 250,000 members.